Growth is vital to business sustainability. If your business wants to expand its customer reach or tap into new markets, consider engaging the services of a bilingual call center like ListenTrust’s. From building trust to identifying new business opportunities, here’s how a bilingual call center can support business growth.
Growth is vital to business sustainability. If your business wants to expand its customer reach or tap into new markets, consider engaging the services of a bilingual call center like ListenTrust’s. From building trust to identifying new business opportunities, here’s how a bilingual call center can support business growth.
The US Spanish-speaking population is growing, and with that population growth has come a massive uptick in purchasing power. In 2020, the Hispanic community’s purchasing power was estimated at $1.9 trillion, and anticipated to increase to $2.76 trillion by 2026. Not only does this community represent a powerful purchasing segment, but they’re also known for their brand loyalty – especially when a brand aligns with their cultural values. Companies that seek to reach these community members through strategies such as bilingual customer support and marketing will be well-placed to grow and expand.
Spanish is one of the fastest-growing languages in the world. Additionally, Spanish-speaking countries represent huge opportunities for market growth. In 2024 Spain’s economy outpaced the Eurozone with 3.2% growth. Similarly, countries such as Mexico, Argentina, and Chile represent continued growth and opportunity for savvy businesses. With these Central and South American countries being geographically proximate to the US, as well as sharing similar time zones, companies that offer bilingual outreach and communications can enjoy a first-mover advantage in these growing economies.
Offering bilingual customer support is a clear signal that you understand and value your customers, and want to reach them in the language they’re most comfortable in. Not only is bilingual language support a sign that you support inclusion and accessibility, but it’s also good for your bottom line. 76% of users prefer purchasing in their native language, making bilingual support a smart strategic decision. While chatbots and localization can get you part of the way there, trust is easiest to build when you’re working with native speakers with a deep understanding of the language and culture.
Bilingual call centers aren’t just about speaking someone’s language – although that’s a huge part. They’re also a chance to gather insights into market trends and needs. Organizations can leverage intel from their bilingual call center to design new products and services that meet specific demand, or can use that intel to build important partnerships or relationships with vendors or manufacturers. Tapping into contact center data is a great opportunity to inform every part of your business, from sales to product development to overall operations.
You know the value of working with a bilingual, culturally aware team. But if you’re a small or growing company, it can be hard to find a balance between growth and profitability. That’s where an outsourced bilingual call center comes in. At ListenTrust, we specialize in nearshore, bilingual customer support in Spanish and English – delivering exceptional customer support in the time zones that work for your customers. It’s an efficient, affordable way to grow your footprint without breaking the bank.
Build your business while building customer trust. ListenTrust’s experienced bilingual customer service agents are here to help you put your best foot forward. Our nearshore operation is conveniently located just south of Tucson, AZ, and with deep cultural knowledge, our reps will support your customers whenever they need it. To see how we can help your brand tap into new markets, drop us a line!
At ListenTrust, we don’t just handle calls—we optimize customer experiences that drive revenue and retention. Our culturally fluent agents become an extension of your brand, ensuring customers feel valued, understood, and eager to return.
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