Customer Service Outsourcing
ListenTrust’s customer service outsourcing agents have answered over 30 million calls that resulted in satisfied customers.
Customer Service Outsourcing With a Nearshore Call Center
ListenTrust is a nearshore call center that specializes in providing excellent customer service outsourcing for consumer products and services, resulting in revenue retention and generation for online retailers, digital marketers and nonprofit organizations. With our help, you can rest assured that your customer service and donor services needs are met with our 24/7/365 support in English or Spanish.
Outsourced Customer Service for Consumer Products
At ListenTrust, we specialize in providing top-notch customer service outsourcing for brick and mortar retail stores. From kitchen appliances and other housewares, to fitness products and health and wellness products, our skilled team of digital marketers and online retailers is ready to assist your customers and provide them with the product support they deserve. We understand the importance of excellent customer service in boosting sales and building a loyal customer base. We’re well-trained to handle all product support inquiries, ensuring your customers have a seamless experience from start to finish.
Customer Service Outsourcing for Sales
We provide sales services that can be categorized into two parts:
Revenue Generation
Our customer service outsourcing for sales is designed to maximize revenue generation from the very first customer contact. Whether it’s through online ads with click-to-call options or engaging in live chat conversations, we have you covered. Our retail customer service agents work in a performance-driven environment, equipped with extensive knowledge of your products. They take advantage of every opportunity to cross-sell and upsell, quickly increasing your average order size.
Revenue Retention
We specialize in creating an environment that safeguards your customers’ revenue, ensuring they don’t cancel subscriptions or leave as customers. Our expert team understands the importance of retaining customers and maximizing their lifetime value. We go above and beyond to provide top-notch revenue retention methods, including offering downsell options and discounted rates, all aimed at keeping your valuable customers on board.
Industries We Serve
We understand that customer service is a top priority for businesses of all sizes and industries. Some of our largest clients include companies in the following industries:
E-Commerce
Nonprofits
US Hispanic Market
Education
Retail
Real Estate
Insurance
Health & Wellness
Legal
When you’re looking to increase the lifetime value of your customers or donors, drive more leads for your business, or increase the overall ROI of your contact center solution, ListenTrust has the solutions that will power the growth of your business.
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Upgrade your call center solutions with ListenTrust and transform your customers’ experience today.
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