Outbound Call Center Services
With our outbound call center capabilities, you can reach a whole new level of success.
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Our Outbound Telemarketing Services
With ListenTrust’s outbound call center services, you get a proactive customer service approach that allows you to strengthen and develop new relationships. By offering the following outbound contact services, we can help you increase your ROI in several different ways.
Sales
With ListenTrust’s sales services tailored for sales, we can effectively engage with individuals who’ve expressed interest in your products, such as weight loss supplements or nutraceuticals, through website inquiries or web form submissions. Our skilled team members will make outbound calls to these leads, providing them with more information about your product, addressing any questions or concerns they may have, and ultimately, scheduling appointments for further discussion or product demonstration.
Let’s Discuss Your Outbound Call Center Options Today
An Experienced Outbound Call Center
As an experienced outbound call center, ListenTrust uses follow-up and relationship building techniques to reconnect with leads, nurture relationships with existing customers, and address any questions or concerns they may have. This ongoing communication helps build trust and loyalty, ultimately, leads to increased customer retention and satisfaction. When you partner with us, you’ll soon realize that our outbound services play a vital role in driving sales and achieving ROI on marketing efforts, particularly in industries like health and wellness, insurance, and legal, where personal relationships and trust are paramount. By leveraging the power of our outbound calling solutions, you can reach your target audience, generate leads, and ultimately drive revenue growth for your business.
What Makes Us Different
An Experienced Nearshore Call Center
As a nearshore call center, ListenTrust offers a balance between cost-effectiveness, cultural compatibility, and operational efficiency.
A Shared and Dedicated Team of Specialists
With ListenTrust, you can have the best of both worlds: a shared team of customer care specialists or a dedicated team solely assigned to your business, or a combination of both, fully optimized to the needs of your business.
A Sales-Minded Approach to Customer Service
We believe that exceptional service should result in happy customers and increased revenue.
Employee Engagement That Drives Customer Satisfaction
By prioritizing our staff and focusing on employee engagement, our team feels valued and motivated to provide exceptional customer service.
Testimonials
Working with ListenTrust has been a great experience. The on-boarding has been quick and easy. The agents are passionate which makes for a great blend of customer happiness and increased revenue. Their reporting is clear and concise. Do yourself a favor and let ListenTrust do some of the heavy lifting in growing your bottom line.
CEO, FitLife.TV
ListenTrust is not a vendor of ours…they are a partner ListenTrust delivers top quality performance and results for ICTV Brands on a consistent basis but what’s more important to me is that for the 1% of the time things do not go as planned, they react as a partner and not just another vendor.
SVP, Donor Direct Marketing
ListenTrust addressed all our issues directly and professionally. We toured their facility, talked to their staff, looked at the operation and found it was exactly what we were looking for in a Spanish-language center partner ListenTrust has gone the extra mile in all cases to work with us and to accommodate our very demanding business.
VP of Operations, ICTV Brands
Case Study
Lead Generation
Problem
Inmigración America is committed to providing hope, opportunity, and support to people looking for a better future by obtaining citizenship in the United States. In order to reach potential clients, Inmigración America runs radio spots encouraging people to call and schedule a consultation appointment. Due to the sensitive nature of this service, building trust on the phone with a potential client is a critical consideration. In some cases, potential clients have previously experienced fraud or negative outcomes from other immigration service providers. When potential clients call to schedule an appointment, they need to feel safe and understood.
Solution
Given the sensitive nature of the calls and inquiries we would be receiving, we knew we needed to establish trust and a feeling of security and rapport within the first minute of answering the phone. We assembled a team of 260 of our Spanish-speaking Agents, based in Mexico, who would be able to provide an immediate sense of comfort and familiarity to all inbound callers.