Customer Service Outsourcing
ListenTrust’s customer service outsourcing agents have answered over 30 million calls that resulted in satisfied customers.
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Customer Service Outsourcing With a Nearshore Call Center
ListenTrust is a nearshore customer service call center that specializes in providing excellent customer service outsourcing for consumer products and services, resulting in revenue retention and generation for online retailers, digital marketers and nonprofit organizations. With our help, you can rest assured that your customer service and donor services needs are met with our 24/7/365 support in English or Spanish.
Outsourced Customer Service for Consumer Products
At ListenTrust, we specialize in providing top-notch customer service outsourcing for brick and mortar retail stores. From kitchen appliances and other housewares, to fitness products and health and wellness products, our skilled team of digital marketers and online retailers is ready to assist your customers and provide them with the product support they deserve. We understand the importance of excellent customer service in boosting sales and building a loyal customer base. We’re well-trained to handle all product support inquiries, ensuring your customers have a seamless experience from start to finish.
Partner With an Experienced Customer Service Outsourcing Company
Customer Service Outsourcing for Sales
We provide sales services that can be categorized into two parts:
Revenue Generation
Our customer service outsourcing for sales is designed to maximize revenue generation from the very first customer contact. Whether it’s through online ads with click-to-call options or engaging in live chat conversations, we have you covered. Our retail customer service agents work in a performance-driven environment, equipped with extensive knowledge of your products. They take advantage of every opportunity to cross-sell and upsell, quickly increasing your average order size.
Revenue Retention
We specialize in creating an environment that safeguards your customers’ revenue, ensuring they don’t cancel subscriptions or leave as customers. Our expert team understands the importance of retaining customers and maximizing their lifetime value. We go above and beyond to provide top-notch revenue retention methods, including offering downsell options and discounted rates, all aimed at keeping your valuable customers on board.
Industries We Serve
We understand that customer service is a top priority for businesses of all sizes and industries. Some of our largest clients include companies in the following industries:
E-Commerce
Nonprofits
US Hispanic Market
Education
Retail
Insurance
Health & Wellness
Legal
When you’re looking to increase the lifetime value of your customers or donors, drive more leads for your business, or increase the overall ROI of your contact center solution, ListenTrust has the solutions that will power the growth of your business.
What Makes Us Different
An Experienced Nearshore Call Center
As a nearshore call center, ListenTrust offers a balance between cost-effectiveness, cultural compatibility, and operational efficiency.
A Shared and Dedicated Team of Specialists
With ListenTrust, you can have the best of both worlds: a shared team of customer care specialists or a dedicated team solely assigned to your business, or a combination of both, fully optimized to the needs of your business.
A Sales-Minded Approach to Customer Service
We believe that exceptional service should result in happy customers and increased revenue.
Employee Engagement That Drives Customer Satisfaction
By prioritizing our staff and focusing on employee engagement, our team feels valued and motivated to provide exceptional customer service.
Testimonials
Working with ListenTrust has been a great experience. The on-boarding has been quick and easy. The agents are passionate which makes for a great blend of customer happiness and increased revenue. Their reporting is clear and concise. Do yourself a favor and let ListenTrust do some of the heavy lifting in growing your bottom line.
CEO, FitLife.TV
ListenTrust is not a vendor of ours…they are a partner ListenTrust delivers top quality performance and results for ICTV Brands on a consistent basis but what’s more important to me is that for the 1% of the time things do not go as planned, they react as a partner and not just another vendor.
SVP, Donor Direct Marketing
ListenTrust addressed all our issues directly and professionally. We toured their facility, talked to their staff, looked at the operation and found it was exactly what we were looking for in a Spanish-language center partner ListenTrust has gone the extra mile in all cases to work with us and to accommodate our very demanding business.
VP of Operations, ICTV Brands
Case Study
Customer Service Solutions
Problem
Off-shore contact center agents in the Philippines were not able to develop an authentic connection during outbound calls. As a result, agents were unable to close a sufficient number of appointments that ultimately led to booked procedures for Bosley.
Solution
ListenTrust provides deeply-vetted and Bosley-approved English-speaking contact center agents based at their Hermosillo, Mexico near-shore contact center. The successful program has grown from 17 Bosley-dedicated agents in 2017, to over agents at the beginning of 2020.