Call Center Services Overview
ListenTrust offers all the services you would expect from a first-class call center, and then goes beyond.
Start Customizing Your Call Center Solution
A Commitment to Excellence that Ensures a Positive Customer Response
We can get you up and running quickly or we can help you step back and rework your approach to achieve optimum performance.
Inbound Sales
One of the first inbound call centers to provide inbound marketing services and able to convert soft offers for the U.S. Hispanic market, ListenTrust has the skills and experience to handle any offer type and consistently perform above par. With 500 seats available in a 24/7 operation, we have ample capacity for long form, shot form, and PI/PO media with minimal spike issues. Over a decade of experience working inbound campaigns means we understand trends and schedule proactive, flexible staffing that leads to better results and ROI for our clients.
Customer Service
Using outstanding CRM technology and our unique process of quality call handling, our call center experience with outsourced customer service campaigns in English and Spanish has consistently exceeded client expectations. Not only are we skilled at standard customer care, but we can also realize revenue streams within the customer service call that didn’t previously exist. Our expert reporting systems enable clients to track trends and implement proactive solutions that keep clients ahead of callers’ needs.
Outbound Telemarketing Services
The ListenTrust call center now offers outbound services as a proactive approach to help clients strengthen and develop new customer relationships. The opportunity to communicate with your potential and current customers creates sales. By offering this additional service we can help our clients increase their ROI in several different ways.
Our Call Center Scripting Process
Even before the phones start ringing, we’ll put our sales expertise to work for you. Scripting can make or break any campaign- the essential bridge that will lead an interested caller to a completed purchase. Our Account Management team will evaluate your existing scripting and work with your ad copy and our agents to make sure the script works seamlessly with our sales team. And when clients come to us without scripting of any kind, we’ll use our collective years of experience to build out a solid script based on the ad copy.
What Makes Us Different
An Experienced Nearshore Call Center
As a nearshore call center, ListenTrust offers a balance between cost-effectiveness, cultural compatibility, and operational efficiency.
A Shared and Dedicated Team of Specialists
With ListenTrust, you can have the best of both worlds: a shared team of customer care specialists or a dedicated team solely assigned to your business, or a combination of both, fully optimized to the needs of your business.
A Sales-Minded Approach to Customer Service
We believe that exceptional service should result in happy customers and increased revenue.
Employee Engagement That Drives Customer Satisfaction
By prioritizing our staff and focusing on employee engagement, our team feels valued and motivated to provide exceptional customer service.
Case Study
Fundraising for NonProfit
Testimonials
Working with ListenTrust has been a great experience. The on-boarding has been quick and easy. The agents are passionate which makes for a great blend of customer happiness and increased revenue. Their reporting is clear and concise. Do yourself a favor and let ListenTrust do some of the heavy lifting in growing your bottom line.
CEO, FitLife.TV
ListenTrust is not a vendor of ours…they are a partner ListenTrust delivers top quality performance and results for ICTV Brands on a consistent basis but what’s more important to me is that for the 1% of the time things do not go as planned, they react as a partner and not just another vendor.
Robert Banner
SVP, Donor Direct Marketing
ListenTrust addressed all our issues directly and professionally. We toured their facility, talked to their staff, looked at the operation and found it was exactly what we were looking for in a Spanish-language center partner ListenTrust has gone the extra mile in all cases to work with us and to accommodate our very demanding business.
Vince Dargush
VP of Operations, ICTV Brands
Start Customizing Your Call Center Solution
Upgrade your call center solutions with ListenTrust and transform your customers’ experience today.
Stay Connected
