Call Center Services Overview
ListenTrust offers all the services you would expect from a first-class call center, and then goes beyond.
Start Customizing Your Call Center Solution
A Commitment to Excellence that Ensures a Positive Customer Response
We can get you up and running quickly or we can help you step back and rework your approach to achieve optimum performance.
Take Customer Service to the Next Level
Our Call Center Scripting Process
Even before the phones start ringing, we’ll put our sales expertise to work for you. Scripting can make or break any campaign- the essential bridge that will lead an interested caller to a completed purchase. Our Account Management team will evaluate your existing scripting and work with your ad copy and our agents to make sure the script works seamlessly with our sales team. And when clients come to us without scripting of any kind, we’ll use our collective years of experience to build out a solid script based on the ad copy.
What Makes Us Different
An Experienced Nearshore Call Center
As a nearshore call center, ListenTrust offers a balance between cost-effectiveness, cultural compatibility, and operational efficiency.
A Shared and Dedicated Team of Specialists
With ListenTrust, you can have the best of both worlds: a shared team of customer care specialists or a dedicated team solely assigned to your business, or a combination of both, fully optimized to the needs of your business.
A Sales-Minded Approach to Customer Service
We believe that exceptional service should result in happy customers and increased revenue.
Employee Engagement That Drives Customer Satisfaction
By prioritizing our staff and focusing on employee engagement, our team feels valued and motivated to provide exceptional customer service.
Case Study
Fundraising for NonProfit
Problem
Prior to engaging ListenTrust, the customer didn’t have the expertise or internal ability to include the Hispanic market in fundraising efforts.
Solution
ListenTrust has approximately 30 dedicated agents who’ve been working this cause since it began nine years ago. ListenTrust’s team truly functions as if we were the hospital’s own in-house team, while exceeding weekly donation goals.
Testimonials
Working with ListenTrust has been a great experience. The on-boarding has been quick and easy. The agents are passionate which makes for a great blend of customer happiness and increased revenue. Their reporting is clear and concise. Do yourself a favor and let ListenTrust do some of the heavy lifting in growing your bottom line.
CEO, FitLife.TV
ListenTrust is not a vendor of ours…they are a partner ListenTrust delivers top quality performance and results for ICTV Brands on a consistent basis but what’s more important to me is that for the 1% of the time things do not go as planned, they react as a partner and not just another vendor.
SVP, Donor Direct Marketing
ListenTrust addressed all our issues directly and professionally. We toured their facility, talked to their staff, looked at the operation and found it was exactly what we were looking for in a Spanish-language center partner ListenTrust has gone the extra mile in all cases to work with us and to accommodate our very demanding business.
VP of Operations, ICTV Brands