Customer Service Solutions

An Experienced Nearshore Customer Service Call Center

ListenTrust is a nearshore customer service call center that specializes in providing excellent customer service for direct response, e-commerce, and digital and brand marketers. With our help, you can rest assured that your customer service needs are met with our 24/7/365 support in English or Spanish.

Diverse Call Center Customer Service Solutions

We offer a wide range of contact center solutions that enhance brand affinity and create more opportunities to generate revenue. For example, our save-the-sale programs are designed to protect your brand, increase satisfaction, and produce better business results. We also offer diverse interactive customer engagement services, including inbound and outbound phone solutions, email, social media, and live chat support. ListenTrust also has dynamic staffing capabilities to effectively manage seasonal call volume variability.

With our diverse call center customer service solutions, you get:

  • Calls answered quickly
  • Full support in English, Spanish, or bilingual 24/7/365
  • Membership club retention and renewal programs

Trust our results are unmatched. We consistently generate more revenue per call compared to the cost for our customer service clients. Additionally, our save-the-sale expertise results in increased base orders and continuity saves compared to other call centers.

Direct Response Campaigns

Our talented agents know how to anticipate customer behavior and move conversations from questions and doubts to offers and orders. We specialize in trial offers, soft offers, multi-pay, and continuity, utilizing the best-in-breed Direct Response Technology to make transactions as effective as possible. Our technology integrates lead generation, CRM, script management tools, product information, and up-sell and cross-sell offers, to ensure every transaction is as valuable as it can be.

Whether it’s day or night, our Spanish and English-speaking agents are ready to help your business succeed. With our expertise and technology, we’ll help you increase sales and revenue.

Retail, E-Commerce, and Digital Brands

With more than 15 years of experience working with retail, e-commerce, and digital brands, ListenTrust offers our expertise in a variety of areas, such as inbound and outbound sales, lead generation projects, non-profit fundraising campaigns, and customer service solutions. With our marketing-focused mindset, we are able to provide you with the right solution to achieve your desired objectives. Whether you are launching a new product or service, need assistance with customer relations, or want to increase your sales and donations, our team of agents has the knowledge and resources to help by developing a strategy that takes your business to the next level.

ListenTrust is not a vendor of ours, they are a partner. In a perfect world, you would never run into issues when dealing with direct response marketing, but the reality is that issues or unforeseen problems DO happen. ListenTrust delivers top-quality performance and results for ICTV Brands on a consistent basis, but what is more important to me is that for 1% of the time, things do not go as planned they react as a partner and not just another vendor.

Vince Dargush, Vice President of Operations, ICTV

Industries We Serve

We understand that customer service is a top priority for businesses of all sizes and industries. Some of our largest clients include companies in the following industries:

Whether you’re looking to drive sales for your insurance firm, increase donations for your non-profit, foster retail brand loyalty, or guarantee customer satisfaction, ListenTrust has the perfect solution for your industry needs.

Start Customizing Your Call Center Customer Service Solutions Today

No matter the size of your business, quality customer service is essential for keeping customers happy and coming back. Contact us today to start customizing your customer service solutions with one of our agents.

Quality Nearshore Customer Service From Motivated Agents

ListenTrust has more than 800 English and Spanish-speaking agents who are motivated and eager to engage with your customers. With our strategic partnerships, we can provide overflow capacity to an additional 1,000 bilingual agents in case you need more support. Our agents are familiar with local language, culture, and customs, so they can provide top-notch customer service that rivals domestic U.S.-based agents. With our years of expertise in the U.S. Hispanic market, ListenTrust can help you get your next direct marketing campaign up and running in no time.

Nearshore Outsourcing With ListenTrust

At ListenTrust, we have the expertise and the experience to help your business succeed. As a nearshore customer service center, our highly educated bilingual call center reps can easily switch between speaking in English and another language, resulting in improved customer experiences, increased conversion rates, enhanced brand affinity, and a competitive advantage over your competition. Unlike other contact centers, we offer bilingual customer service solutions at a cost-effective price point, so you can reach both English and Spanish-speaking customers without breaking the bank.

A Trusted Nearshore Customer Service Partner

At ListenTrust, our goal is to be your trusted partner. We strive to provide exceptional customer service, tailored solutions, and strategic advice that gives you the competitive edge you need to succeed. We offer all the services you expect from a first-class telecommunications partner, such as providing quality customer service, handling calls efficiently, and quickly responding to customer inquiries.

We do not stop there, our team goes the extra mile to ensure your customers receive the highest quality experience. ListenTrust agents are trained to understand your unique needs. That way, you always get personalized support. We also utilize cutting-edge technology so we can quickly respond to customer inquiries. With our experienced team of agents and commitment to quality service, ListenTrust is the perfect partner for your nearshore call center needs. Contact us today to learn more about our diverse call center customer service solutions that can take your business to the next level.