Industries We Serve

Inbound and Outbound Call Center Services

At ListenTrust, we serve a wide range of industries, from education and nonprofits to retail brands and e-commerce businesses. Whether it’s handling customer inquiries, generating leads, or providing support, our inbound and outbound call center services have you covered.

Utilities

With our unparalleled expertise and commitment to customer satisfaction, ListenTrust is a leading provider in the utilities industry. Whether you need help with customer inquiries, sales calls, or appointment scheduling, our dedicated team is here to assist you every step of the way. Whether you need inbound or outbound call center support, we’re here to help you provide top-notch customer service and boost your business. With our state-of-the-art technology and highly trained professionals, we’ll ensure every call is handled with care, efficiency, and a personal touch. From handling customer inquiries and resolving issues to conducting market research and lead generation, we’ve got the skills and expertise to deliver outstanding results.

Education

With our inbound call center services, ListenTrust helps educational institutions connect with students, parents, and staff like never before. We ensure outstanding communication and personalized experiences, making education more accessible and engaging for everyone.

Nonprofits

With their diverse call center solutions, ListenTrust ensures that potential donors feel valued and confident in how their contributions are handled. By quickly building trusting relationships, ListenTrust has been able to significantly increase both recurring monthly donations and additional one-time donations for our nonprofit clients. Our full suite of inbound and outbound services includes support for telethons, radiothons, and special events, making it easier than ever to connect with donors and provide them with the support they need. Plus, with our donor support services available in English and Spanish and our 24/7/365 operating hours, ListenTrust is there whenever you need us.

E-Commerce & Retail Brands 

As a bilingual 24-hour omnichannel support team, we provide customer calls, social media inquiries, and more for your e-commerce or retail business. With our bilingual agents, your English and Spanish-speaking customers receive immediate assistance. By resolving issues promptly, we foster trust and generate positive brand reviews. We understand the importance of real-time engagement, which is why we offer live chat support on your website and social media platforms. Our goal is to help you guide customer behavior, close feedback loops, and increase sales and when you partner with us, that is exactly what we do.

Insurance

At ListenTrust, our team of experts is ready to assist with insurance-related inquiries, helping your customers feel heard and valued. Whether it’s a claim, policy update, or general question, we’ve got you covered. Looking for inbound call services? No problem! Our friendly agents are equipped to handle high call volumes while delivering exceptional service. And if you need outbound call center services to help improve your bottom line, we’ve got that covered, too! ListenTrust can help you reach out to potential clients, follow up on leads, and even foster customer loyalty. It’s our mission to provide the best customer service experience possible, so you can focus on what you do best running your business.

Real Estate

Our inbound services include answering customer inquiries, providing property information, and scheduling appointments. ListenTrust’s skilled representatives are here to handle all your incoming calls with professionalism and efficiency, making sure no potential client is left hanging. For outbound services, we offer lead generation, appointment setting, and following up with prospects. Our dedicated team will work tirelessly to expand your client base and nurture relationships, helping you close more deals and boost your revenue.

Legal

Whether you need inbound or outbound call center services, we’ve got you covered. With our expertise in the legal industry, we understand the unique challenges that legal firms face when it comes to customer support. Our team of highly-trained professionals will handle all your inbound calls with precision and empathy. We’ll ensure that every client feels heard and their needs are met.

Telecommunications

Telecom companies face unique challenges in their customer service operations, which is why having a reliable call center partner is essential. With ListenTrust, you can ensure that every customer interaction is handled with professionalism and care. Our inbound call center services focus on providing outstanding customer support. We understand that customers are the lifeblood of your business, so we prioritize their satisfaction above all else. Our dedicated team of customer service representatives is trained to handle inquiries, resolve issues, and provide helpful information, ensuring that your customers feel valued and supported every step of the way. On the other hand, our outbound call center services are designed to help you reach out to potential customers and boost your sales. ListenTrust’s skilled agents have extensive experience in outbound sales and lead generation, allowing them to effectively communicate the benefits of your telecom services and convert prospects into loyal customers.

Medical

By partnering with ListenTrust, you can save time and resources, allowing your staff to focus on providing quality healthcare. Our trained agents have extensive experience in the medical industry and understand the sensitivity of handling patient calls. We are equipped with the knowledge to address common questions, provide accurate information, and ensure a positive patient experience. Not only will our services improve your phone operations, but they will also enhance patient satisfaction and loyalty. By providing prompt and reliable support, you can build trust with your patients, leading to increased retention and referrals.

An Experienced Call Center You Can Trust

As a first-class, experienced call center, ListenTrust offers a wide range of services that give you the competitive edge you need to succeed. We provide quality support, handle calls with care, and ensure your customers always receive the highest quality experience. Contact us today to learn more about our inbound and outbound call center services for your industry.