Blog & News
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Your Guide to Call Center Technology
Find out everything you need to know about call center technology solutions that result in business success.
How Nonprofit Call Centers Can Help You Achieve Your Fundraising Goals
In a world dominated by technology, it’s easy to forget the power of a personal touch. Nonprofit call centers provide the perfect solution to connect with donors on a more intimate level.
Everything You Need to Know About Bilingual Call Center Culture
Partnering with a bilingual call center has endless benefits, from allowing you to offer personalized customer service to boosting your conversion rates.
How E-Commerce Call Centers Improve Customer Service
Partnering with a bilingual call center has endless benefits, from allowing you to offer personalized customer service to boosting your conversion rates.
Advantages of Bilingual Call Centers
Partnering with a bilingual call center has endless benefits, from allowing you to offer personalized customer service to boosting your conversion rates.
How to Improve Call Center Security
Ensure your contact center data is protected with these call center security tips.
Tips for Handling Difficult Customer Interactions
Explore some de-escalation techniques to help call center agents handle difficult customer interactions.
Overcoming Call Center Challenges
Unsatisfied customers, high abandonment rates, and long wait times oh my! These are just some of the common call center challenges that outsourced contact centers overcome daily, but how? Let's find...
Ways to Improve the Customer Journey in a Call Center
Call centers are the backbone of customer service operations—and their success relies on creating a positive customer journey.The Importance of a Call Center As a business, it’s essential to...
How Call Center Services Boost Customer Retention
As businesses grow, customer service becomes a major priority. Owners must ensure their customers are satisfied to maintain loyalty and keep them coming back—that’s where call center services...
Explaining How to Reduce Call Center Costs
If your in-house contact center profits aren’t meeting your expectations, it’s time to take a look at ways to reduce call center costs.Call Center Cost Savings Ideas There are a wide range of...
Improving the Contact Center Customer Experience
Today's customers have grown accustomed to convenient, effortless customer service experiences. That’s why it’s essential for contact centers to find ways to improve the customer journey.What Is...
The Benefits of Bilingual Call Centers
You’ve probably heard of bilingual call centers, but do you know the benefits of partnering with one? Read on to find out more about the advantages of working with a bilingual call center.Key...
How to Hire a Call Center for Your Business
If keeping up with customer service inquiries is becoming difficult, it’s time to consider hiring a call center—but how do you choose the right provider? Read on to learn tips for hiring a call...
A Guide To Multichannel Contact Centers
Key Points Multichannel contact centers use one software platform to manage multiple customer-facing support channels. Multichannel contact centers can enhance the customer experience with a wide...
The Benefits of Inbound Call Center Solutions
Partnering with an outsourced agency to provide you with inbound call center solutions has a wide range of benefits. Let’s take a deep dive into inbound call center outsourcing services and the...
Comparing Outsourced and In-House Call Center Costs
Always consider the call center costs that come with hiring an internal team, from recruiting and training to salary, benefits, and equipment before adding one to your business for customer support....
Onshore vs Nearshore vs Offshore Call Centers: What’s the Difference?
Key Points Each call center type is categorized by the organization’s location. Nearshore call centers are located in a different country than their customers but in a region that’s nearby and...
Important Call Center Metrics To Keep on Your Radar
 When partnering with an outsourced call center, there are important call center metrics to keep on your radar. This blog explains the metrics that will help you monitor the overall performance of...
How To Improve Call Center Agent PerformanceÂ
Key Points for Improving Call Center Performance IVR is a tool that collects information from the caller before they’re connected to an agent to improve call center performance and increase...
Types of Customers & How to Approach Each One
We are all customers at some point, and we all expect different things from our shopping experience. Some prefer to browse alone, while others need constant help and assistance to be happy. IT’s...
Different Types Of Call Centers: Inbound, Outbound, Automated — What They Are & Which Is Best For Your Business.
A call center is often the first contact a customer has with your business, and it’s critical that you choose the right kind of call center for your needs, and the needs of your customer. There...
Common Call Center Challenges & How to Overcome Them
Call centers can be tough to manage, with an array of agents, scripts, clients, hours and languages. They are also a quickly growing market, expected to peak at $496 billion by 2027. When...
Unlock the Benefits of Contact Center Scripts
Learn why call center scripts are great for your business & some best practices to keep in mind when writing a script for your customer service representatives.
How to Deal with Angry Customers in a Call Center
Unhappy customers are inevitable in any customer-facing role, especially in a call center, so we’ve provided some tips on how to deal with angry customers.
Call Center Outsourcing: Why Should You Outsource Your Company’s Call Center?
Call centers are responsible for all-important empathetic and effective customer service, making them essential to all enterprises. Businesses currently using call center outsourcing are loving...
Why is Having Bilingual Customer Service Representatives Important to Your Business?
Why is having bilingual customer service representatives important to your business? Learn about the benefits of bilingual customer service & call centers.
Why Is It Important to Establish Rapport with Clients?
If you’re in sales, customer service, marketing, consulting, a small business, an agency or in any kind of customer/client facing role, it’s likely you’ve heard of the importance of building rapport with clients. But what exactly does it mean to build rapport and why is this important? In this article we will break down the importance of building rapport, its benefits and how to foster this relationship with clients.
Advantages of Direct Marketing
Discover how direct response marketing helps businesses increase communications, build relationships, and target specific markets. Learn more today!
Personalized Customer Service
Customer service is a necessary part of any business, but it is also a way for a brand to set itself apart from the competition. A company that steps up customer service with personalization will...
5 Ways to Deliver Great Customer Service
Businesses may wish that selling a fantastic product was all it took to find success with customers, but there is more to the equation. If your customer service is unhelpful, inconsistent, hard to...
Everything You Need to Know About Live Chat Support
Live chat allows agents to handle multiple customer inquiries simultaneously, ensuring faster response times and reducing customer frustration. Read on to learn more about live chat support. ...
The Difference Between BPO And Call Centers
BPO call centers handle incoming and outgoing calls from customers all over the world, providing help and resolving issues with patience and professionalism. Read on to learn more about the ins and...
How Do Call Centers Charge their Clients?
Types of Call Centers
Whether you are looking to outsource your call center or run one yourself, you should consider the different services offered by call centers. The services you need might affect which types of call...
Advantages of a Call Center
Advantages of A Call Center Call centers are specialized departments that exist to handle large call volumes for a business, whether that be fielding customer service calls, screening new...
Integrating Technology to Cultivate Customer Experience
Our last two posts discussed the importance of connecting with customers through their preferred channel of communication. We know how important it is to meet the consumer at the right place during...
Nonprofits & The Emerging US Hispanic Market, A Perfect Pair
Why Nonprofits Should be Targeting the US Hispanic Market Business leaders across the United States have realized the growing importance and potential of Hispanic consumers and their expanding...
Looking Back at 11 Years of Call Center Expertise: What We’ve Learned and How We’ve Grown
As ListenTrust enters its second decade, we're reflecting on what we've learned and how we've evolved throughout our first decade in business. Here are some of our favorite takeaways from the first...
Call Center Solutions: 10 years working with Non-Profits
This time of year, I am looking forward to attending the 12th Annual Bridge Conference in Maryland where I"ll meet with various nonprofits regarding their call center strategies. Having previously...
Is Direct Response Marketing Still a Valuable Tool?
Digital marketing is all the rage but is there a place for Direct Response Television Marketing? Marketing has been a part of the sales process as long as people have been selling things....
U.S. Emerging Markets and Nonprofits: The Millennial Connection
How to Attract Millennial Donors and Young Philanthropists to your Nonprofit The word "millennial" is one of the to most used (and perhaps overused) terms of the past decade. Despite the...
Nearshore VS Offshore: The Call Center Dilemma
There are numerous options for businesses looking for a call center partner: not all of them are created equal. Call center outsourcing is popping up everywhere. From India to the Philippines, South...
Marketing Strategies: Using Human Connection to Capitalize on Online Sales
We recently spent 3 days in San Diego attending one of the best marketing events of the year: the Traffic and Conversion Summit 2019. It's an action-packed 3 days with over 6,000 attendees, 100+...