Tips for Handling Difficult Customer Interactions

Explore some de-escalation techniques to help call center agents handle difficult customer interactions.
Call Center

Types of Customers & How to Approach Each One

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How to Deal with Angry Customers in a Call Center

How to Deal with Angry Customers in a Call Center

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Unhappy customers are inevitable in any customer-facing role, especially in a call center, so we've provided some tips on how to deal with angry customers.
build rapport with clients

Why Is It Important to Establish Rapport with Clients?

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If you're in sales, customer service, marketing, consulting, a small business, an agency or in any kind of customer/client facing role, it's likely you've heard of the importance of building rapport with clients. But what exactly does it mean to build rapport and why is this important? In this article we will break down the importance of building rapport, its benefits and how to foster this relationship with clients.
Storefront employee delivers personalized customer service.

Personalized Customer Service

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5 Ways to Deliver Great Customer Service

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Everything You Need to Know About Live Chat Support

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Integrating Technology to Cultivate Customer Experience

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Call Center Solutions: 10 years working with Non-Profits

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U.S. Emerging Markets and Nonprofits: The Millennial Connection

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Marketing Strategies: Using Human Connection to Capitalize on Online Sales

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