Real Connections.
Real Results.

ListenTrust is a nearshore call center service provider, operating since 2006. We offer a wide range of services, including inbound and outbound call handling, customer service, sales, lead generation, and nonprofit fundraising. Our goal is to help businesses of all sizes grow their revenue and improve customer satisfaction.

We differentiate ourselves through our nearshore location, which offers a balance of cost-effectiveness and cultural alignment with the US market. We also offer flexible team structures (shared or dedicated), a sales-minded approach to customer service, and a strong focus on employee engagement to ensure high-quality service.

We have experience working with a diverse range of industries, including e-commerce, retail, health and wellness, insurance, education, finance, and nonprofit organizations. Our services are adaptable to the specific needs of each industry.

Our operations are based in northern Mexico, making us a nearshore provider for clients in the United States. This proximity allows for better collaboration, cultural understanding, time zone alignment with the US and convenient travel for site visits.

ListenTrust provides comprehensive inbound and outbound call center services with fully bilingual English–Spanish support.
Our inbound solutions include customer service, technical support, order processing, appointment scheduling, and lead capture—available 24/7, including holidays, so your customers can always reach a live representative.
Our outbound services focus on sales, lead generation, market research, appointment setting, and customer follow-up campaigns that strengthen engagement and drive revenue.
All interactions are handled by culturally fluent bilingual agents trained to deliver authentic, results-driven conversations for both English- and Spanish-speaking customers across the U.S. and Latin America.

Absolutely. Our account management team can evaluate your existing scripts or create new ones from scratch. We work with you to ensure the script aligns with your brand voice and is optimized for our sales team.

We offer flexible pricing models to suit your business needs, including per-minute, per-call, per-hour, performance-based and dedicated agent pricing. We work with you to create a customized plan that is both cost-effective and provides a clear return on investment.

We have a streamlined onboarding process designed to get your campaign up and running quickly. We work closely with you to understand your goals, develop a strategy, and train our agents on your products or services.

The timeline for launching a new campaign can vary depending on the complexity of your needs. However, our team is experienced in expediting the process and can often have your campaign live within a few weeks.

We have a dedicated Quality Assurance team that monitors calls directly and with AI technology to provide feedback to agents and ensure that our high standards are consistently met. We also use a variety of performance metrics to track our success and identify areas for improvement.

Our agents go through a rigorous training program at our own ListenTrust University. This includes training on our systems, our sales methodology, and the specific needs of each client’s campaign. We also provide ongoing training to keep their skills sharp.

We measure success based on a variety of key performance indicators (KPIs) that are tailored to your specific goals. These may include metrics such as conversion rates, average handle time, customer satisfaction scores, and first-call resolution.

Yes, we provide our clients with the ability to monitor calls in near real-time and review recordings. This transparency allows you to stay informed about the quality of our service and the interactions our agents are having with your customers.

We take data security very seriously. We are PCI Level 1 Certified, which is the highest level of security for handling credit card information. We have robust security measures in place to protect all sensitive customer data.

We use state-of-the-art call center technology to ensure reliable and efficient service. Our “Apex” platform includes a robust and scalable telephony platform, CRM software, and reporting and analytics tools.

Yes, our technology is designed to be flexible and can be integrated with a wide range of CRM and other business systems. We work with your team to ensure a seamless integration.

Yes, we offer both shared and dedicated agent models. A dedicated team is assigned solely to your business, allowing them to develop a deep understanding of your brand and customers.

We believe that a positive company culture leads to happy agents and satisfied customers. We have a dedicated culture department that organizes events and activities to keep our team engaged and motivated. Our core values are to:

• Do The Right Thing
• Have Each Other’s Back
• Challenge Yourself,
• Exceed Expectations