Terms & Conditions
Effective Date:11/01/2024
Welcome to Listen Trust! By opting in to our SMS service, you agree to the following Terms of Service. Please read them carefully.
1. Service Description
By providing your mobile phone number and opting in, you consent to receive SMS messages from Listen Trust. These messages may include but are not limited to:
- Transactional messages, such as order updates or appointment reminders
- Promotional content and offers
- Notifications and alerts related to your account or services
2. Frequency of Messages
Message frequency may vary depending on your interaction with our service.
3. Opt-In and Consent
By signing up, you agree to receive SMS messages from Listen Trust. You confirm that you are the owner or authorized user of the mobile device used to opt in.
4. Opt-Out
You can opt out of receiving SMS messages at any time by replying “STOP” to any message you receive. Once you opt out, you will no longer receive SMS messages from us unless you reopt in.
5. Help
If you need assistance, reply “HELP” to any message, or contact our support team at smssupport@listentrust.com.
6. Cost
Message and data rates may apply. Check with your mobile service provider for details
7. Privacy
We respect your privacy. Your information will only be used to provide the SMS service and as otherwise described in our Privacy Policy, https://listentrust.com/privacy-policy/.
8. Changes to Terms of Service
We may update these terms from time to time. If we make significant changes, we will notify you through SMS or other appropriate means.
9. Contact Us
For questions or support regarding our SMS service, contact us at:
Listen Trust
SMS Opt-In Process for Listen Trust
At Listen Trust, we ensure that all users provide explicit consent before receiving SMS messages. Below is our SMS opt-in process:
1. Opt-In
- Users provide their mobile number as a part of their consent to receive customer care or appointment booking when they call in
- Users are provided an option to provide their consent to an opt-in, confirming they agree to receive SMS communications.
- After entering their number, a confirmation SMS is sent, as outlined above.
2. Double Opt-In Process (Optional, for Additional Compliance)
To ensure explicit consent, after a user submits their number via web or text, they receive a confirmation SMS asking them to reply “YES” to confirm subscription.
- Example Message: “Reply YES to confirm your subscription to Listen Trust SMS updates. Standard message and data rates may apply.”
3. Data Collection and Storage
All opt-in records, including timestamps and consent language, are securely stored for compliance and audit purposes.
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