Indian call center agent wear headset work in customer support

A Guide To Multichannel Contact Centers

Not sure what a multichannel contact center is? ListenTrust's complete guide explains everything you need to know.
Indian call center agent wear headset work in customer support

The Benefits of Inbound Call Center Solutions

ListenTrust explains different types of inbound call center solutions and the benefits of outsourcing your customer service needs.

Important Call Center Metrics To Keep on Your Radar

ListenTrust explains important call center metrics to keep in mind when working with an outsourced call center.
Different Types Of Call Centers

How To Improve Call Center Agent Performance" 

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ListenTrust explains the different ways to improve call center agent performance.
Call Center

Types of Customers & How to Approach Each One

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Let's explore 7 common types of customers, and how to approach each one with the biggest chances of a successful interaction and ideally, a sale!
Different Types Of Call Centers

Different Types Of Call Centers: Inbound, Outbound, Automated — What They Are & Which Is Best For Your Business.

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A call center is often the first contact a customer has with your business, and it's critical that you choose the right kind of call center for your needs, and the needs of your customer.
Call Center Challenges

Common Call Center Challenges & How to Overcome Them

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Call centers can be tough to manage, with an array of agents, scripts, clients, hours and languages.
Call Center Script

Unlock the Benefits of Contact Center Scripts

ListenTrust explains what contact center scripts are and the benefits of using call scripting best practices to improve customer service.
How to Deal with Angry Customers in a Call Center

How to Deal with Angry Customers in a Call Center

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Unhappy customers are inevitable in any customer-facing role, especially in a call center, so we've provided some tips on how to deal with angry customers.

Call Center Outsourcing: Why Should You Outsource Your Company’s Call Center?

Learn how outsourcing your call center can help you save money, improve customer satisfaction, offer 24/7 support, improve productivity & more.
bilingual customer service

Why is Having Bilingual Customer Service Representatives Important to Your Business?

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Why is having bilingual customer service representatives important to your business? Learn about the benefits of bilingual customer service & call centers.
build rapport with clients

Why Is It Important to Establish Rapport with Clients?

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Learn how to build rapport with clients to build trust, strengthen your brand, and stand out from the competition.
Storefront employee delivers personalized customer service.

Personalized Customer Service

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Learn why offering personalized customer service can put your business ahead of the competitors. Attain happy customers that come back for more.

The Difference Between BPO And Call Centers

Learn more about different types of BPO call centers and the services they provide.

How Do Call Centers Charge their Clients?

Call center prices can vary drastically, depending on the location, duration, and types of services your company is needing. Learn more about pricing!

Types of Call Centers

There are different types of call centers to fit your needs. Increase customer relations, improve market research, and improve marketing solutions by choosing the right call center.

Advantages of a Call Center

Reduced costs, increased customer satisfaction, and more sales are only a few of the advantages of a call center. Learn more today!

Nearshore VS Offshore: The Call Center Dilemma

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Not sure whether you should go with nearshore vs offshore call center outsourcing? Find out which contact center option is best for your business today.