How to Deal with Angry Customers in a Call Center

How to Deal with Angry Customers in a Call Center

,
Unhappy customers are inevitable in any customer-facing role, especially in a call center, so we've provided some tips on how to deal with angry customers.

Call Center Outsourcing: Why Should You Outsource Your Company’s Call Center?

[et_pb_section fb_built="1" _builder_version="3.22"][et_pb_row _builder_version="4.4.6" background_size="initial" background_position="top_left" background_repeat="repeat"][et_pb_column type="4_4" _builder_version="3.25" custom_padding="|||"…
bilingual customer service

Why is Having Bilingual Customer Service Representatives Important to Your Business?

,
Why is having bilingual customer service representatives important to your business? Learn about the benefits of bilingual customer service & call centers.
build rapport with clients

Why Is It Important to Establish Rapport with Clients?

,
If you're in sales, customer service, marketing, consulting, a small business, an agency or in any kind of customer/client facing role, it's likely you've heard of the importance of building rapport with clients. But what exactly does it mean to build rapport and why is this important? In this article we will break down the importance of building rapport, its benefits and how to foster this relationship with clients.
Storefront employee delivers personalized customer service.

Personalized Customer Service

,
[et_pb_section fb_built="1" _builder_version="4.4.6"][et_pb_row _builder_version="3.25" background_size="initial" background_position="top_left" background_repeat="repeat" collapsed="off"][et_pb_column type="4_4" _builder_version="3.25" custom_padding="|||"…

The Difference Between BPO And Call Centers

[et_pb_section fb_built="1" _builder_version="4.16" hover_enabled="0" global_colors_info="{}" sticky_enabled="0"][et_pb_row _builder_version="4.16" background_size="initial" background_position="top_left" background_repeat="repeat" global_colors_info="{}"][et_pb_column…

Types of Call Centers

[et_pb_section fb_built="1" _builder_version="3.22"][et_pb_row _builder_version="3.25" background_size="initial" background_position="top_left" background_repeat="repeat"][et_pb_column type="4_4" _builder_version="3.25" custom_padding="|||"…

Advantages of a Call Center

[et_pb_section fb_built="1" _builder_version="3.22"][et_pb_row _builder_version="3.25" background_size="initial" background_position="top_left" background_repeat="repeat"][et_pb_column type="4_4" _builder_version="3.25" custom_padding="|||"…

Nearshore VS Offshore: The Call Center Dilemma

,
[et_pb_section fb_built="1" _builder_version="3.22"][et_pb_row _builder_version="3.25" background_size="initial" background_position="top_left" background_repeat="repeat"][et_pb_column type="4_4" _builder_version="3.25" custom_padding="|||"…