Customer Engagement

Explore some de-escalation techniques to help call center agents handle difficult customer interactions.

Let's explore 7 common types of customers, and how to approach each one with the biggest chances of a successful interaction and ideally, a sale!

Unhappy customers are inevitable in any customer-facing role, especially in a call center, so we've provided some tips on how to deal with angry customers.

Learn how to build rapport with clients to build trust, strengthen your brand, and stand out from the competition.

Learn why offering personalized customer service can put your business ahead of the competitors. Attain happy customers that come back for more.

Learn these 5 easy tips to deliver great customer service to your clients and help your business grow.

Find out everything you need to know about investing in live chat support for your business.

ListenTrust offers multichannel technology solutions to help cultivate customer experience, create a human connection, and drive conversions.

ListenTrust has over 10 years of working with nonprofits on a variety of direct response marketing and specialized donor campaigns. Learn more today!

If you're looking to tap into generous US emerging markets for your next nonprofit campaign, consider ways to attract millennial donors. Find out how here.